840 Murphy Road, Sevierville, TN 37862-4816
~ Management Software for the Overnight Vacation Rental Industry ~
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Our End-Users Sound Off:
Thursday, January 31, 2008 10:56 AM
I am writing this letter to commend The Company Software, known better to us as TCS, for their outstanding customer service and product development. This vacation rental management software has allowed us to expand our services, streamline operations, and customize our business model. The ease of use, coupled with simple data entry, make it a perfect fit for our Housekeeping, Maintenance, and Front Office departments. Having used similar software in the past, TCS is much more user friendly and easier to navigate. It is refreshing to partner with a software company that understands the vacation industry and is willing to go the extra mile to meet my company’s needs.
Before our conversion to TCS, I was somewhat skeptical that we would experience significant downtime, or even worse, data loss. Upon meeting with TCS representatives, I was assured that everything would be coordinated smoothly, with no major problems. I must say that they were right on. Not only did the conversion go smoothly with no problems, but we experienced zero downtime, and the data transferred seamlessly into TCS, just as if we had been using it forever. Conversion was actually quick and simple.
I look forward to a long relationship with TCS and appreciate their proactive approach and willingness to help. If I can be of any further assistance, please feel free to contact me.
Sincerely,
Ben Hughes
www.ColonialProperties.com
Fri 3/2/2007
When we started looking for reservations management software we were overwhelmed with the number of titles available, and even more overwhelmed with the cost of licensing them. The task of finding “the perfect software solution” was daunting. Trying to find the best value for our new business was paramount.
Several factors lead us to decide upon TCS. We were introduced to the company by a “competitor” who simply said “before you decide on a software product you need to call Tina and Eddie.” That recommendation lead us to spend more time on the TCS website looking over the features of their software. Unlike my experience with other software companies my first call to The Company Software was answered immediately by a friendly voice, and by someone that had ALL of the answers to the questions that I asked – immediately, on the spot.  Other companies that we called often took days, and in one case weeks, to respond to our messages. Based on this experience and the recommendation of countless friends and colleagues we opted to lease TCS – sight unseen.
Our first look at the software came after our server had been installed in our office and the software installed for our use. We really didn’t know what to expect. We knew all of the features TCS was purported to include – but didn’t expect much more than a reservations and escrow accounting management program. We have been overwhelmed with the included features, and like another review says – TCS knew what I needed before I needed it.
Above all, the level of personal service that we receive from Tina, Eddie, and Dustin is far beyond what we could ever expect. The fact that we receive personal support from the actual developers of the software means that we receive THE answer to EVERY question IMMEDIATELY. No waiting for messages to be answered. No waiting for a technician to find the answer on a cue card. No opportunity for someone who really doesn’t know the answer to give us some bogus explanation just to keep us happy. Rarely are we greeted by anything other than a live human voice, and when we do have to leave a message it is only minutes before we receive a reply. In many cases they are calling us back before we finish leaving the message.
We couldn’t function without TCS now, nor would we want to. Anyone with questions or concerns about the functions or features of The Company Software can feel free to contact us anytime. We proudly and wholeheartedly endorse their product with absolutely no reservations…actually, we have a lot of reservations, but they all came in through our new online reservations system thanks to TCS.
John and Jennifer Rulapaugh
www.VacationValleyUSA.com
POSTED on GATLINBURGTRIP.COM
November 16, 2006
For about a year now I have been using TCS
(The Company Software) at Mountain Shadows Resort.
Any time day or night we have needed something, TCS has a friendly
voice ready to help.
TCS is easy to use.
TCS rarely messes up or crashes.
TCS has made changes to its programming when we needed it.
TCS has worked for us and promoted our company.
TCS works with our webmasters to make our webpages great.
In short, I think any hotel, resort, motel, or other persons needing a reservation system
should defintely use TCS.
Carmel Day
CEO
http://www.GatlinburgTrip.com
From: Bonnie Wilhelmi [mailto:bonnie.wilhelmi@golfviewresort.com]
Sent: Sunday, November 12, 2006 1:49 PM
To: eddie@reservationsbytcs.com
Subject: 3rd party billing
Eddie
Just wanted to thank you for the extra effort you put into setting up the 3rd party billing. It is such a time saver. It only took me about 15 minutes to compile my billing for my 3rd party today. Where it has been taking half a day to find it and move it and make a invoice. One more of my headaches gone, thanks to your diligent work. Thank you so much.
Bonnie Wilhelmi
Guest Srevices Manager
Front Desk/Reservations/Group Sales/Wholesale Sales
bonnie.wilhelmi@golfviewresort.com
www.GolfViewResort.com
From: Heartland Rentals (Lori) [heartland_rentals@hotmail.com]
Sent: Monday, March 07, 2005 2:12 PM
We have been using TCS Reservations for the past two years and are very
pleased with the realiability of the system. The reports are very
beneficial to us and it allows us to track all facets of our rental company.
As well as this, we are very pleased with the customer support we get from
the TCS team.
www.HeartlandRentals.com
From: Caney Creek Cabins [info@caneycreek.com]
Sent: Saturday, April 02, 2005 6:56 PM
Eddie & Tina,
I would like to take this time to say Thank You so much for TCS. I love the program, it has saved me some long hours at the computer, when I am doing my home owners statements each month. Before I bought TCS I had to take all of my reservations one by one and enter them into my computer to see what that I owed my homeowners. Then I had to go through all of my advance reservations, just see exactly how much money that I had to leave in the bank in my escrow account. With TCS all I have to do is push a button and it will give me a total, which is a real time saver. I am still learning new things about the system all the time, which thrills me to death. I am loving my on line reservations, it is like having an extra employee with out having to pay out anything extra. TCS more than paid for its self in the first 6 months with online bookings.
I can't wait to see what is in the new updated version, this one is such a life saver.
Thanks Again!
Shirley Huskey
Caney Creek Cabins
www.CaneyCreek.com
From: Mountain Shadows [info@mtnshadows.com]
Sent: Wednesday, May 04, 2005 10:06 AM
Dear Eddie and Tina:
I wanted to take a moment to tell you how THRILLED I was when I saw the web page this morning. The cabin's availability calendar looks GREAT! The color coding is WONDERFUL and the pictures appear quickly and look good. Thank you so much for your work! If I can be of any service to you please don't hesitate to ask. Thank you again!
Christina Mann, GM
Mountain Shadows Resort
www.MtnShadows.com
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The online booking included with the software is SO customizable!
On-Line Booking Demonstration
Have Fun! Make some test bookings!
These templates are ready to dress to match your web site.
Take advantage of having several web sites ~ all with home pages linking back into your online booking!
SOME LIVE EXAMPLES:
Different ways webmasters have integrated the online booking templates with the main website.
We provided the raw templates.
Browse our online booking demo to see what the default templates look like.
Gatlinburg, TN ~
www.CabinsForYou.com
Pensacola, FL ~
www.PensacolaBeach-Rentals.com
Pigeon Forge, TN ~
www.CabinsInPigeonForge.com
www.ColonialProperties.com
www.TNTCabinRentals.com
www.TimberTopsLuxuryLogCabins.com
www.777rentals.com
www.MagicalMountainCabins.com
Wears Valley, TN ~
www.SmokyGetaways.com
www.GreatOutdoorRentals.com
Jamestown, TN ~
www.DaleHollowCabinFever.com
www.DaleHollowCabinRentals.com
Panama City Beach, FL ~
www.MarinerEastResort.com
Sevierville, TN ~
www.VacationValleyCabinRentals.com
www.VacationValleyUSA.com
Cyprus, Greece ~
www.CyprusBeachHoliday.com
Blount County, TN ~
www.SmokyCabins.com
Helen, GA ~
www.GeorgiaMtnRentals.com
Athens, GA ~
www.StayAtGamedayCenter.com
Call some of our conversion references:
Kathy Nixon ~ Norris Lake Rentals
~ 865-585-5865
~ Formerly used Escapia
Penny Carithers ~ Georgia Gameday Center
~ 706-548-4500
~ Formerly used Entech
Charlie Allen ~ Mariner East Resort
~ 850-832-7500
~ Formerly used PropertyPlus
Nita Decker ~ Georgia Mountain Rentals
~ 706-876-1300
~ Formerly on Something Unmemorable
Mike Paas ~ High Tide Rentals
~ 251-747-0853
~ Formerly used Entech
David Dixon ~ Gatlinburg Chalets
~ 865-436-5104
~ Formerly used Entech
Terry Tortellini ~ Bear Run Falls Resort
~ 865-908-1342
~ Formerly used First Resort
Randy Ussery ~ Starr Crest Resort
~ 865-429-0156
~ Formerly used VRez
Kelly ~ Appleview River Resort
~ 865-774-4137
~ Formerly used First Resort
Bennie ~ Volunteer Cabin Rentals
~ 865-428-6450
~ Formerly used RentalPro
Robert Hall ~ Mountain Charm Cabin Rentals
~ 865-774-0407
~ Formerly used Entech
Jeff Craig ~ Smoky Getaways
~ 865-429-3600
~ Formerly used First Resort
Jessica Dewberry ~ Cabins For You
~ 770-607-4697
~ Formerly used Escapia
Alan Strickland ~ Cosby Creek Cabins
~ 423-487-3333
~ Formerly used MotelMax
Mary Cantrell ~ Mountain Shadows Resort
~ 865-436-0000
~ Formerly used Wolfbay
Christina Lever ~ ShangriLodge
~ 865-453-8888
~ Formerly used eFastBook
Ben Hughes ~ Colonial Properties, Inc.
~ 865-365-0240
~ Formerly used Entech
~ ...felt your pain ~ didn't like it ~ tryin' to fix it. ~
* Home * Software * Allies * Contact / Make A Payment * Testimonials * Examples *
Call ~ 865.654.4282 ~ for a demonstration.
(Lookin' is free.)
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